Welcome to Stockings and Leggings

FAQs

 

 

 

Australia*

Orders between

$1 - $15

Shipping Costs

Free Shipping
$15 - $99
$8.80 Regular Post (Not Tracked) or

$12.50 Express Delivery Satchel (Tracked)

$100+
Free Shipping

 

 

* Stockings and Leggings recommends the use of Registered Post for a tracked delivery service. We will not be held liable for any items not received that are shipped with regular postage and therefore can not be tracked.

 

**Orders to the US are only calculated at a total weight of up to 2kg. If your order exceeds 2kg, prior to processing your order we will contact you and advise you of the new shipping costs to ensure you still wish to proceed with your purchase. If you do not wish to proceed you will not incur any charges and your order will be canceled. All products and shipping costs are displayed in Australian (AUD) currency.

 

Privacy, Security & Conditions of Use

 

This site has been encrypted with Geo Trust Quick SSL Premium 256-bit encryption which provides the highest level of security available on the internet today. Our digital certificate comes from GeoTrust which is an industry leading supplier in web security. The GeoTrust True Site seal conveys that Stockings and Leggings takes online security seriously. This highly identifiable icon is on our website to reinforce that all personal and credit card account information can't be viewed, intercepted or altered.
Your privacy is always protected at Stockings & Leggings and you can be assured that none of your personal information will be passed onto any third parties.
Terms & Conditions

 

These terms and conditions govern your use of the Stockings & Leggings online store. By placing an order through us you express your understanding and agreement that you are bound by our terms. If you are unwilling to be bound by these terms then please do not use our online store.
Stockings and Leggings is purely an online store and as such do not use a contact phone number . If you have any queries about our products or site please email as at contact@stockingsandleggings.com.au and we will respond as soon as possible.
Returns & Replacements

 

If for some reason you are not completely happy with your purchase, please return your unopened goods to Stockings & Leggings within 14 days of purchase for a full refund*.
Unfortunately, we cannot issue a refund on any goods that have been opened.
The customer is responsible for any shipping charges on returned goods unless the item(s) being returned are as a result of an error on behalf of Stockings & Leggings.
Please contact Customer Service by emailing contact@stockingsandleggings.com.au to obtain a copy of our Returns Policy prior to sending back any returns.
*All approved returns are credited back to the original credit card used to make the purchase. We do not offer product exchanges, only refunds. Therefore, all approved returns are firstly refunded and then a new order is created.
Your Orders and Delivery

 

When will I receive my order?
All orders that are placed are dispatched within 24 hours of payment being received so you will receive your order within 7- 10 working days of purchasing. These time frames are a guideline only and some orders can be received within a couple of days. Unfortunately Australia Post deliveries are out of our control so please keep this in mind whilst waiting for your order. If you haven't been home the whole time and you think your parcel has taken a while we suggest you call your local post office as your parcel may be sitting in the Post Office and your notification notice has been misplaced.
International Delivery
Items are posted within 24 hours though please allow 7- 14 days for orders to the US. These time frames are a guideline only and some orders can be received within a much shorter period. Unfortunately Australia Post deliveries are out of our control so please keep this in mind whilst waiting for your order.
Checking the status of your order
If you require any information on the status or whereabouts of your order please email us at contact@stockingsandleggings.com.au and someone will get back to you ASAP. As mentioned before with Registered Post you are able to call Australia Post and they will be able to tell you exactly when your parcel will be delivered.
Your tracking number will be e-mailed to you on the day your order is shipped. Please note depending on your whereabouts it can sometimes take 24 hours for your tracking number to register with Australia Post.
Can my order be sent to a different address?
Yes it can be, simply enter the delivery address you would like in the shipping section of your order.
Will I need to be at home to receive my order?
If you have chosen Registered Post then yes you will. If you are not at home then the parcel will be taken to your nearest Post Office.
A signature will be required for Registered Post dispatch option. If you choose Regular Post then a signature is not required so you will not need to be at home.
Payment Method

 

Payment is processed via a Secure Online Credit Card merchant service (Visa, MasterCard & American Express). American Express will incur a 3% surcharge on the entire amount. All products and shipping costs are displayed in Australian (AUD) currency.
Forgotten Password

 

Simply, click into the My Account login screen. Click on the ‘Forgot Password’ link and submit your email address (that you used to join Stockings & Leggings) and we’ll send you an email with your new password.
Disclaimers

 

Orders
It is the responsibility of the customers to inform Stockings & Leggings if an order does not arrive. Once we learn an order has not arrived by the 14th day we will lodge an enquiry to Australia Post. Stockings & Leggings will not be held liable for any loss or damage resulting from delivery via Australia Post.
Please note that if an item has been lost in transit a replacement item will not be dispatched until a full investigation has been completed.
Products/Photographs displayed
Stockings & Leggings attempts to display the goods as accurately as possible. Due to many factors including coloring varying from screen to screen and from screen to printer, Stockings & Leggings cannot guarantee that the colors in the product you receive will be a 100% match the colors you see on our website.
Product Information
Stockings & Leggings makes every effort to ensure that the most accurate information is displayed with our products. In the event that we find an error in the description or a fault with the garment prior to dispatch you may choose to accept the corrected information or cancel the order. If you choose to cancel the order Stockings & Leggings will issue you a full refund.
External Websites
Stockings & Leggings contains links to other websites. Stockings & Leggings is not responsible for the contents or practices of these websites.